Moda Seating.com products are manufactured to the customer's specifications and as such are considered custom orders. Therefore all sales are final. No returns or refunds will be accepted.
Moda Seating acts as a distributor between the manufacturer and customer. Each item has a unique warranty that is created by its own manufacturer and will be subject to its designated warranty policy in regards to damages, defects, replacements, or returns. Moda Seating will not be held responsible for any warranty policies set by involved manufacturers.
The manufacturer's warranty differs for each item. A copy of the manufacturer's warranty information is available upon request prior to placing the order. A request of the manufacturer's warranty after the order has been placed cannot be fulfilled.
Most warranty policies concerning damaged furniture will allow for joints that came apart, and only without signs of forced abuse like chipped or broken wood.
Moda Seating reserves the right to inspect all merchandise related to a claim on the deficiency of a product. Upon investigation, it will be determined if the claim will be honored. The customer will be responsible to ship the products to our facilities for the claim to be reviewed.
The Manufacturer's Warranty applies only to products purchased at list price.
Any Claim regarding a product will be forwarded to the manufacturer. It is not guaranteed that the claim will be honored.
If a return or cancellation is authorized, there will be a 30% restocking fee on in-stock items only. The customer will not be refunded for the shipping costs involved in the initial order. In addition, the customer will be responsible for the cost of returning the products. If a replacement was authorized, then the customer will be liable to pay for the cost of shipping as well.
In the event Moda Seating is responsible for a return and its charges, Moda Seating will arrange for pickup.