Congratulations on placing your order. Here’s what you need to know:

Shipping Information

Your products will be shipped using a common carrier delivery service. With this type of shipment, it will be your responsibility to unload your items, so you’ll need to be prepared to handle this part on your own.

Whether it’s with your own forklift or loading dock or a liftgate provided by the delivery service, you’ll need to make arrangements ahead of time to unload your packages.

Receiving Your Order

You are required to be present for the delivery of your items. This allows you to both sign for the order and ensure that no items are missing or damaged.

To plan ahead, take advantage of our call before delivery service—you’ll get a call giving you a 4-hour window of when to expect your chairs to arrive.

Drivers will usually wait 15 minutes before leaving. If you are not present at the time of delivery, you will be required to pay a redelivery fee before you can receive your purchase. 

If you do find that there are damaged items or errors in your order, Moda Seating offers our 100% money-back Chair Care Guarantee. Click here to get instructions for taking advantage of this opportunity.

Thanks again for placing an order with us!

Feel free to contact us at sales@modaseating.com

or by phone at 1-908-557-9457 with questions.